Trucks are sold as a set of 2. // Decks are supplied with a sheet of grip. // Bearings are sold as a set of 8. // Skateboard wheels are sold as a set of 4. // Skateboards will require assembly. // Inline wheels are sold as a set of 8.
General Questions
Do you have a shop?
We are primarily an online web based shop. This keeps our overhead costs low. During the summer months we do open our doors in Christchurch where you are welcome to come check out gear and make purchases. (Dates/times of opening hours will be posted here during summer).
How much does shipping cost?
Shipping costs range from $2 to a maximum of $10 depending on the product purchased and the total size of your order. Gear is combined for couriering so the more you buy in one purchase the better it works out.
Some gear is parallel imported. What does this mean?
This means Skategear does all the hard work by sourcing and importing genuine, high quality brands direct from the manufacturer/suppliers and selling them straight to you.
Do I need an account to buy gear?
No account is required to buy. Just add the skategear you would like to buy to your shopping cart and then proceed to checkout. You will have the option to pay instantly via Credit Card or by Bank Deposit at your convenience.
How long will my Skategear take to arrive?
Gear is couriered Mon-Fri and takes 1-2 days for small items and 1-3 days for larger items. Please allow additional time if you are a Rural Delivery. Bank deposits made on a weekend will show as cleared on the Tuesday following (due to bank clearance times).
How come your prices are so cheap?
Stock is sourced directly (parallel imported) from manufacturers/suppliers. This eliminates middleman costs. Being an online store and not having to pay for rent/insurance/phones/fittings and flash displays ensures we keep our overhead costs to a minimum passing the savings onto you.
Do you accept returns?
Yes we do. If you return the product to us in a timely manner and in it's original condition, we will refund you the cost of the goods or apply a credit for you to buy something else. Please contact us first. Shipping costs are non refundable.
How do I pay for the Skategear I am purchasing?
Credit Card: (via Paypal) The worlds largest secure online credit card payment system. No account is required and Skategear will be notified once your payment has been completed. There is no additional charge for paying by credit card.
What is the warranty on goods?
Items sold on Skategear are warranteed by Sage Online Ltd (Skategear), and not the manufacturer. The length of warranty is dependent on the product. All items requiring attention (due to manufacturing defects) must be returned to SKATEgear for inspection.
